Only 16 percent of American adults think artificial intelligence will benefit society in the next 20 years, according to a new Pew Research Center survey. Four in ten respondents anticipate a negative impact, and a majority doubt that the federal government will effectively regulate the technology. The findings paint a picture of growing unease even as AI tools become more embedded in everyday life.

Public confidence in AI appears especially low among younger adults. Pew reports that just 14 percent of people under 30 view AI's societal impact positively, compared with higher optimism among older cohorts. Trust in private companies is also lacking; 59 percent say they do not trust firms to develop AI safely. Likewise, 67 percent doubt that any meaningful government oversight will materialize.

Despite the skepticism, usage of AI chatbots is on the rise. About 25 percent of Americans say they interact with an AI chatbot daily, primarily for research or work tasks. ChatGPT remains the dominant platform, with 44 percent of adults reporting regular use—a figure that has more than doubled since 2023. Other services such as Google’s Gemini (24 percent), Microsoft’s Copilot (17 percent) and Meta AI (14 percent) trail behind, while smaller players like Grok, Claude and Character.ai capture single-digit shares.

Gender differences emerge in both attitudes and adoption. Men are more likely than women to use AI chatbots every day—27 percent versus 20 percent. While both sexes favor ChatGPT equally, men report higher usage of alternative tools such as Copilot and Grok. Older Americans remain the least engaged: nearly three‑quarters of those 65 and older say they never use AI chatbots, citing lack of interest rather than technical barriers.

The survey also highlights how AI is reshaping information consumption. Six in ten respondents admit they regularly read AI‑generated internet summaries, especially on search engines. However, fewer Americans turn to AI for health‑related advice, such as fitness or diet guidance.

Overall, the Pew study underscores a paradox: Americans are increasingly relying on AI for routine tasks even as they question its broader societal implications and the adequacy of oversight. The data suggest that public policy and corporate responsibility will need to address these concerns if confidence in the technology is to improve.

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