ChatGPT, the popular AI chatbot developed by OpenAI, has introduced a new feature that enables users to nominate a trusted contact who will be alerted if their conversation with the AI indicates a serious safety concern. This feature is designed to provide an additional layer of support and protection for users who may be struggling with difficult emotions or thoughts.
The Trusted Contact feature works by allowing users to specify a trusted individual, such as a friend or family member, who will receive an alert if the AI detects a safety concern. This alert will be sent via text, email, and the ChatGPT app, and will prompt the trusted contact to check in with the user. The feature is intended to encourage social connection and support, which is recognized as an important protective factor in reducing suicide risk.
According to OpenAI, the Trusted Contact feature has been developed in partnership with mental health professionals and experts, and is designed to work in conjunction with existing well-being features. These features include directing users to crisis support helplines or emergency services if their conversations indicate a risk of self-harm or suicide. The Trusted Contact feature is not intended to replace professional care or crisis services, but rather to provide an additional layer of support and connection.
Users can nominate a trusted contact through the ChatGPT settings panel, and the specified contact will have a week to accept the request. If the contact does not accept the request, the user can choose someone else. Before a trusted contact is alerted, a small team of specially trained people will review the chat within an hour to confirm that there is a serious safety concern. If the review confirms a safety concern, the trusted contact will be alerted with a limited message that does not include specifics from the chat itself.
The introduction of the Trusted Contact feature is a significant development in the use of AI chatbots for mental health support. While AI chatbots are not a replacement for human connection and professional care, they can provide a useful additional layer of support and connection for people who are struggling with difficult emotions or thoughts. The Trusted Contact feature is a positive step towards recognizing the importance of social connection and support in mental health, and towards using technology to facilitate these connections.
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