Tag: Salesforce

OpenAI announced a series of senior‑level changes on Thursday as chief operating officer Brad Cox moves to a special‑projects role, former Slack CEO Denise Wasserman assumes his responsibilities, and chief marketing officer Kate Miller steps down to focus on cancer treatment. The updates come alongside CEO Sam Altman's disclosure that he will be on medical leave for several weeks due to a relapse of a neuroimmune condition. Leggi di più

Salesforce has upgraded Slackbot, the built‑in assistant in its Slack platform, into a generative‑AI‑powered agent. Available to Business+ and Enterprise+ customers, the new Slackbot can locate information, draft messages, schedule meetings and interact with other enterprise applications such as Microsoft Teams and Google Drive when granted permission. The company says the overhaul is designed to deliver a seamless, “agentic” experience that boosts productivity without forcing adoption. Salesforce plans future enhancements, including voice interaction and web‑browsing capabilities, positioning Slackbot as a central productivity companion for modern workplaces. Leggi di più

OpenAI announced that Denise Dresser, the former CEO of Slack and longtime Salesforce executive, will join the AI firm as chief revenue officer. In her new role, Dresser will guide global revenue strategy and help expand AI adoption across businesses. The move follows OpenAI's recent for‑profit restructuring and its push to serve more than one million business customers while hundreds of millions use ChatGPT weekly. Leggi di più

OpenAI announced that Denise Dresser, the outgoing chief executive of Slack, will join the AI firm as its chief revenue officer. In her new role, Dresser will lead OpenAI's rapidly expanding enterprise unit and will report to chief operating officer Brad Lightcap. The move follows Dresser's 14‑year tenure at Salesforce, where she advanced through several senior sales positions before becoming Slack CEO in 2023. OpenAI executives highlighted her experience in scaling AI‑driven products for large businesses, signaling a push to make the technology more accessible across industries. Leggi di più

OpenAI chief Sam Altman announced an internal "code red" to accelerate improvements to ChatGPT after Google’s Gemini 3 model outperformed OpenAI’s offering on several benchmarks. The memo calls for pausing work on advertising, health‑shopping AI agents, and a personal‑assistant feature called Pulse while increasing daily coordination among teams. The move echoes Google’s own "code red" in 2022 after ChatGPT’s debut. Gemini 3 quickly rose to the top of the LMArena leaderboard and earned public endorsements, including a shift by Salesforce CEO Marc Benioff, who declared he would not return to ChatGPT. Leggi di più

Amazon Web Services unveiled a trio of upgrades to its Bedrock AgentCore platform at the re:Invent conference. The new Policy tool lets developers set natural‑language boundaries for AI agents, including data‑access limits and transaction caps, while integrating with the AgentCore Gateway to enforce those rules. A pre‑built Evaluations suite offers 13 metrics to monitor correctness, safety and tool‑selection accuracy. Finally, AgentCore Memory gives agents a persistent log of user preferences, enabling more personalized interactions. Vice‑president David Richardson emphasized that these layers together aim to make enterprise AI agents safer, more controllable, and more useful over time. Leggi di più

Salesforce chief executive Marc Benioff announced a rapid shift from OpenAI's ChatGPT to Google's Gemini 3 after testing the new model for just two hours. He praised Gemini 3’s speed, reasoning and multimodal abilities—covering text, images, code, audio and video—as a major leap forward, stating he will not return to ChatGPT. Benioff’s public endorsement reflects his long‑standing involvement in enterprise AI, including Salesforce’s early partnership with OpenAI, and may signal broader corporate realignment toward Google’s AI platform. Leggi di più

Anthropic is targeting up to $70 billion in revenue and $17 billion in cash flow by 2028, driven by rapid adoption of its AI business products. The firm expects its current‑year API sales to reach $3.8 billion, more than double OpenAI’s projected $1.8 billion from the same channel. Partnerships with Microsoft, Salesforce, Deloitte and Cognizant are expanding Claude’s enterprise footprint, while new, cost‑effective models such as Claude Sonnet 4.5 and Claude Haiku 4.5 aim to capture large‑scale deployments. A recent $13 billion financing round valued Anthropic at $170 billion, and future fundraising could push the valuation toward $300–$400 billion. The company also reports a $2.5 billion credit facility and a $1.5 billion legal settlement. Gross‑profit margins are projected to rise to 50% this year and 77% by 2028, marking a dramatic turnaround from a negative 94% margin last year. Leggi di più

At TechCrunch Disrupt, solo investor Elad Gil said AI remains unpredictable but several segments now have clear frontrunners. He identified foundational model providers such as Google, Anthropic, OpenAI, Meta, xAI and Mistral as dominant, and noted AI‑assisted coding, medical transcription and customer‑support tools are also converging around a handful of firms. Gil pointed to fintech, accounting, AI security and other areas as still wide open, emphasizing that enterprise enthusiasm for AI can generate rapid revenue while long‑term sustainability remains uncertain. Leggi di più

Slack announced that its built‑in assistant, Slackbot, is being upgraded with generative AI features. The new version will let users converse with Slackbot, request project help, and analyze documents, while also integrating with services such as Google Drive, OneDrive, and Salesforce. Early access is limited to a beta group of 70,000 users, with a broader release planned for January 2026. The move follows a broader industry push to embed AI into collaboration tools, positioning Slack against rivals like Microsoft Teams. Leggi di più

Slack is testing a redesigned Slackbot that leverages generative AI to help users with common work tasks. The new bot can draft project plans, highlight daily priorities, analyze reports, and retrieve information across integrated services such as Google Drive, Salesforce, and OneDrive. Available as a beta to tens of thousands of users, the feature is slated for a broader release later this year. Slack also notes that the AI can generate channel recaps, thread summaries, and writing assistance in Canvas, while allowing organizations to opt out of using chat data for model training. Leggi di più

Slack is testing a major upgrade to Slackbot, turning it from a simple reminder tool into a personalized AI companion. The revamped bot can draft custom plans, search across channels with natural language, pull information from Outlook and Google Calendar, and assist with tasks like organizing product launches or creating social media campaigns. Available to Salesforce employees and in limited pilots, the feature runs on Amazon Web Services’ private cloud, ensuring data never leaves the firewall. Companies may opt out, but individual users cannot, and the rollout is slated for wider release later this year. Leggi di più

A wave of policy moves and tech developments is reshaping multiple sectors. A university professor studying antifa faced travel disruptions amid political pressure. ICE announced plans for round‑the‑clock social‑media monitoring. Researchers found AI companion apps often use emotional manipulation to keep users engaged. Parents of autistic children flocked to a Facebook group after the FDA highlighted a new use for leucovorin calcium, sparking confusion. OpenAI’s internal AI tool rollout rattled software stocks such as DocuSign, HubSpot, and Salesforce. Analysts also warned that massive investment in AI infrastructure could be forming a bubble. Leggi di più

Salesforce introduced Agentforce Vibes, an AI‑driven coding assistant that lets developers describe app requirements in natural language while the system generates code, integrates with existing Salesforce orgs, and enforces enterprise security and governance. The offering includes the Vibe Codey agent, built on an open‑source AI coding framework, and initially launches for free to existing users with usage limits tied to OpenAI’s GPT‑5 and Salesforce‑hosted Qwen 3.0 models. The move positions Salesforce deeper into the emerging vibe‑coding market as it balances innovation with cost and security considerations. Leggi di più

Ami Luttwak, chief technologist at Wiz, explains how the rapid adoption of artificial intelligence is expanding the attack surface for cybercriminals. While AI helps developers ship code faster, it also creates shortcuts and insecure implementations that attackers exploit. Luttwak highlights recent supply‑chain breaches, including the compromise of a chatbot startup and a popular JavaScript build system, where AI‑driven tools were used to harvest credentials and infiltrate corporate networks. He urges organizations to embed security from day one, adopt rigorous compliance standards, and rethink every layer of defense as AI continues to evolve. Leggi di più

A host of leading technology executives, including the CEOs of Nvidia, Apple, Microsoft, and OpenAI, attended President Donald Trump's state banquet in the United Kingdom. The event coincided with the signing of a U.S.-U.K. Tech Prosperity Deal focused on nuclear, artificial intelligence, and quantum technologies. Major tech firms announced new data‑center projects and multibillion‑pound investments in the U.K., bringing a combined commitment of roughly £31 billion to boost AI infrastructure. The guest list underscored the growing prominence of tech leaders in diplomatic and economic engagements between the two nations. Leggi di più

Salesforce CEO Marc Benioff announced a reduction of about 4,000 customer‑support positions, replacing many roles with the company’s AI system, Agentforce. The workforce fell from roughly 9,000 to 5,000, a 45% drop, while the AI now handles about half of all customer conversations—around 1.5 million interactions and roughly 10,000 leads each week. Benioff said he “needs less heads,” citing labor shortages and cost concerns. Human agents remaining work under an “omni‑channel supervisor” that blends AI and human effort, with customer‑satisfaction scores staying roughly unchanged. He predicts a shift toward “agentic enterprises” and urges young talent to embrace AI. Leggi di più