ElevenLabs, the voice AI company, is betting that businesses want more than a voice. At its New York summit on Wednesday, the company said it will help customers fine-tune AI models using data from their own customer conversations. It also opened early access to a workplace app, launched a partner program and a marketplace, and expanded its deal with Nvidia.
How can businesses fine-tune ElevenLabs AI models?
Over the coming months, companies can work with ElevenLabs researchers to tune its voice models and some open-source AI models. They pick a goal, such as happier customers or fewer errors. The models then keep improving as more calls come in.
Chief executive Mati Staniszewski framed the push in sweeping terms. “Within a few years, conversational agents will become critical infrastructure for every enterprise, as essential as cloud or payments,” he said.
What new features does ElevenAgents include?
The company also previewed new features for ElevenAgents, its platform for voice and chat agents. A memory feature will let agents recognize returning customers. The example given was a customer who prefers Spanish and can only talk after 5 p.m. Routines will handle follow-up work, such as calling back a mortgage applicant or offering a canceled appointment to someone on a waiting list.
Is ElevenLabs' workplace app free to try?
For employees, ElevenAI listens to meetings and turns them into notes and to-do lists. ElevenLabs says it asks for everyone’s consent before taking notes. Free early access opened Wednesday.
ElevenLabs says it has more than 550 partners in 44 countries, including Google Cloud and Deloitte. It also signed a deal with McKinsey. Starting next year, firms will be able to buy apps built by partners through the new marketplace.
The expanded Nvidia agreement adds 15 megawatts of new computing power for large customers. The two companies are also building a voice agent that calls patients on landlines for Poland’s national health booking system. Nvidia CEO Jensen Huang had been scheduled to speak at the event but pulled out this week, as the company’s board runs an inquiry into his conduct.
The announcements come as ElevenLabs faces cheaper competitors, including OpenAI’s voice models. The company was valued at $22 billion in September and has about $600 million in revenue. Staniszewski said last week that ElevenLabs could start preparing for an initial public offering in 2028.
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