Otter.ai said Tuesday it is expanding its transcription tool to 31 languages and adding a feature that keeps up when a meeting moves from one language to another. The company calls the addition of 27 languages its largest expansion to date.
What happens when a meeting switches languages?
The new multilingual transcription feature will detect language changes on its own and keep transcribing without users touching their settings. Otter offered an example of a call that moves from English to Korean to Portuguese, with the tool following the conversation the whole way through.
The update is aimed at a familiar problem for international companies. When colleagues speak different languages, meetings slow down and collaboration gets harder. An Otter spokesperson told TechCrunch the goal is to help any company, wherever it is based, build what the spokesperson called a system of record for the decisions made in voice AI communication.
Which languages does Otter.ai transcription support?
Thirteen of the new languages are available now: Mandarin Chinese, Korean, German, Italian, Cantonese, Portuguese, Russian, Indonesian, Malay, Dutch, Turkish, Vietnamese and Polish. The remaining 14 are coming soon. They include Swedish, Danish, Finnish, Arabic, Hindi, Thai, Hebrew, Norwegian, Greek, Macedonian, Persian, Czech, Hungarian and Romanian.
How were Otter.ai's new languages trained?
The new languages run on Otter's own speech models. The company said it trained them on publicly available datasets and worked with native-speaking volunteers, who reviewed transcripts and checked accuracy.
The language expansion is part of a broader push. Otter has been moving past transcription and into other workplace AI tools since receiving $320 million in funding from General Catalyst. Among its recent products is Work Mode, which uses meeting history and connected apps to help users prepare for upcoming calls. According to the company, it can pull in details from earlier customer conversations, outstanding action items, notes from teammates' similar calls and recent Google Drive files.
Otter has also introduced Live Assist, which gives real-time coaching during meetings. The feature analyzes the conversation as it happens and offers suggestions based on what has already been discussed and what is happening at that moment.
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