Uber is putting ChatGPT Work in the hands of its entire global workforce. The ride-share company and OpenAI announced an expanded partnership on Thursday, and Uber told TechCrunch that some 30,000 employees will now use the enterprise AI agent.

What is ChatGPT Work?

OpenAI introduced ChatGPT Work in July as a tool that corporate teams can deploy for a variety of workflows. Uber started smaller. It piloted the product with 1,000 employees earlier this year before opening it to the whole company.

How did Uber's ChatGPT Work pilot go?

That pilot drew workers from across Uber, including finance, operations and product. Most of the early adopters were not engineers. Some 80% were non-engineers, according to Sumanth Sukumar, Uber’s VP of engineering, who spoke with TechCrunch. They put the tool to work on a range of jobs.

“They used it for a wide range of tasks: analyzing complex data from our operations to identify trends and develop recommendations; localizing training materials for different markets and languages; and building personalized interactive dashboards to manage their daily work,” Sukumar said.

How is Uber using AI pods to automate jobs?

Uber has not decided exactly how employees should use the chatbot, and it isn’t trying to dictate that. “Our approach is to make powerful AI tools available across Uber while giving teams room to experiment,” Sukumar said. Earlier this year, the company paired 30 AI engineers with teams across the business and gave them two weeks to automate key parts of their jobs. Sukumar said those “AI pods” showed how much opportunity exists when technical expertise is combined with a deep understanding of a specific job.

Uber did not say how much it is spending on the new rollout. Sukumar said the company will watch how employees use the technology and what kinds of workflows they build. “We’ll evaluate those outcomes and use what we learn to guide how we deploy AI across the business,” he said. Uber says OpenAI worked closely with the company to integrate the chatbot.

The expansion also reflects OpenAI’s push into corporate customers. The company, best known to many people as a consumer brand, has moved quickly to grow its enterprise business as it competes with Anthropic. Other AI companies have struggled to keep pace with OpenAI’s gains among business customers.

This article was written with the assistance of AI.
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