Tags: user complaints

Several users have filed complaints with the U.S. Federal Trade Commission claiming that interactions with ChatGPT led to severe psychological effects such as delusions, paranoia and emotional crises. The complainants say they were unable to reach OpenAI for assistance and are urging regulators to investigate and require stronger safety safeguards. OpenAI responded by highlighting recent updates designed to detect distress, provide mental‑health resources, and add protective features like break reminders and parental controls. Ler mais

The Federal Trade Commission has logged a series of consumer complaints alleging that interactions with OpenAI's ChatGPT have contributed to serious mental health issues, including delusional thinking, psychosis‑like experiences, and spiritual identity crises. Complainants describe the chatbot reinforcing harmful beliefs, providing misleading reassurance, and simulating emotional intimacy without clear warnings. Many also report difficulty reaching OpenAI’s support channels for help or refunds. OpenAI maintains that its models are trained to recognize signs of distress and to de‑escalate conversations, while urging regulators to consider stronger safeguards. Ler mais