The Next Web A wave of artificial‑intelligence tools is accelerating software development and customer‑support tasks, but new research shows the gains are narrow and come at a cost. Surveys and internal studies reveal that workers using AI experience higher workloads, rising expectations and a growing sense of mental fatigue. While the technology promises a "cognitive amplifier," many executives admit that measurable productivity gains remain limited, and a sizable share of employees report AI‑related burnout.
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